INTRODUCTION OF COMPANY At SkyLink Travel Pvt Ltd we strongly hope that your holiday lives up to your expectations. Our 39 years of experience in dealing with travel services has gone into formulating the tour programmes on offer. Due care has been taken to put the best possible ground arrangements in place for you to have a memorable holiday. However, we seek your patience and understanding while travelling. Sometimes minor problems may occur, but our ground staff will always be on hand to try and solve such occurrences. Please read this information carefully.
(A)Important Information
- Our Packages are valid for Only Indian Nationals unless specified or customized for other nationalities.
- Prices are dynamic and subject to change unless the booking is confirmed , ticketed or vouchered. These are only offers over which we will try our best to initiate the process of confirmation. We reserve the right to withdraw the offer at any given time. Packages are not valid for Peak/Festive/New Year /Indian Holidays Season, Long Weekends (unless specified). Extra/Mandatory Service Charges/hike in tariff are applied by service providers. SkyLink has no control over the fluctuation /Hike in Taxes/Cost /Currency or anything Miscellaneous by the Govt of India/any ruling authority. Difference of Fare/Taxes if any at the time of endorsement/while actual booking shall be borne by the client.
- If you are comparing a dynamic Online Price with SKYLINK offers, then please be noted these offers are subject to change any moment. Once hotels are confirmed/ prepaid & settled with SkyLink & the payment is made by you (Customer),there can be no amendment after booking is closed. Discount offered in quotation will be non-refundable in addition to the cancellation fees as per actuals.
- All Travellers must have a valid passport & visa or the required s at the time of booking/Airlines Boarding/Hotel Check In(SkyLink/Airlines/hotel/Service provider reserves the right to dishonor the booking. Any incorrect names is not our liability. All Travellers must carry valid id proof all time during travelling
- Destination(s) / Hotels have been selected by the consent and discussion with the client. SKYLINK role is to suggest hotel / services according to the budget and the requirement. Skylink is not liable for any dislikes and interest once confirmed/paid/checked in /Utilized. Client has full option to check hotel names and its facility through internet or any possible sources over which SkyLink has no objection.
- Exactness & Hotel Ratings cannot be guaranteed of any service that may be provided to you. For instance, photographs of the interiors of the hotel rooms posted on our website or sent/shown which have been sourced from hotel. The visual of any sight/tour/rooms selected by you /us as SkyLink or our service provider cannot be guaranteed.
- Refusal or delay in issuance of Visa by concerned Authorities or any Immigration /On-arrival Clearance is a sole discretion of Foreign Embassies & Visa Issuing Authorities over which our Company has no control. Visa Guidelines apply as per Booking Form attached.
- In case of unavailability in the listed hotels & airlines, arrangement for an alternate accommodation with similar standard & alternate flight option will be made with availability. Your choice is important to us but once the booking is confirmed amendment /cancellation policy applies & also be noted that confirmed hotel can be different from the hotel given at the time of confirmation depending case to case.
- Extra Charges will be applied for MidNight Surcharge for Late Night or Early morning Flight arrivals/ higher category rooms/ Guaranteed Early Check In or Late Check Out . Special Requests are subject to availability or may incur additional charges . These requests can not guaranteed unless paid.
- Minimum Advance amount (part of tour cost) is taken to process the booking and to secure part Tour/Combo Cost & booking & reservation fees/cancellation charges or Minimum ation amount (INR 5900) for Visa submission as applicable (varying from case to case) in case tour is cancelled for whatsoever reason.
- Hill stations Bookings: Hotels in hill stations may not have air conditioning or heaters due to weather conditions of the location.A/c in Vehicles will be operational only in plain areas.
- Late payment interest 24% per annum shall be charged on all outstanding bills after due date.
- AMENDMENT: Once the booking is confirmed, in case of any subsequent amendments prior to travel or during travel will incur a fee as per change.
- Once any reservation is processed, the processing charges ,any taxes , forex conversion, Bank / merchant fees , Document Charges & Cancellation charges will be non-refundable whatever the case may be.
- All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Delhi only.
- In case your packages is inclusive of Arrival / departure transfers & sightseeing tours the same shall be provided as per schedule fixed by the /Local Agent/ hotel. However this may require you to wait at the airport for short duration until all the guests arriving at that time exit the airport.
(B)Airlines:The airfares the company has contracted with various airlines are non-refundable. The company shall in no circumstances whatsoever be liable to the client or any person travelling with him/her for the following reasons:
- Failure on the part of airline to accommodate passenger despite having confirmed tickets.
- .Change of flight timing or change of route with or without intimation.
- If in the event that the flight is over booked or cancelled for whatever reason and the client is not allowed/able to board the flight , the client shall not hold the company responsible for the same and no claim whatsoever can be made by client. All incidental expenses arising out of such situation will be payable by client.
- Seat allocation & meals: Low cost airline do not provide seat allocation & meals .It is chargeable & payable extra.Meal requests are subject to discretion of the airlines . SkyLink can only put a request /remark on your behalf but can not guarantee the provision of the same as we in no way control airlines & other service providers.
- Airport taxes / airline development fees as applicable to be paid over & above tour cost, should there be a rise post the printing of the brochure/quotation.
- . Refund cannot be guaranteed till it is not recovered or acknowledged by us (SKYLINK ) & we cannot be liable to pay on our service provider's behalf unless amount has been credited to Skylink Travel Pvt Ltd by the Airlines or airlines ticket supplier.
- Above is only a quote and can't be treated as booking unless confirmed & paid by customer - In case of non-availability of given flight, similar options will be provided.
- .Rates are subject to change without any notice. Even seats reserved on the fare might increase due to taxes or airlines policy over which Skylink plays no role & has no control.
- Few Promotional & all fixed departure fares are 100% non-refundable /non amendable & non-transferable even in case of refusal of visa and immigration or any unseen/ unavoidable circumstances.
- Baggage Allowance :varies from airlines to airlines..Pls reconfirm with your airlines before travelling as it is subject to vary with different airlines.
(C) Hotel Norms:
- Room (Twin bed / Double bed)/ Seat allocation is at the discretion of the hotel/airlines respectively even it is already specified on the booking . The number of meals including breakfast are always corresponding to the no. of nights booked by the guest. The hotel does not provide breakfast on the day of arrival.
- Hotel has the right to claim the damages incurred by any of the guest.
- The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
- Mandatory fees/Tourism Dhiram /City Taxes /Tourism Tax/Resort Fees, Security Deposit either by Credit card/debit card/cash may be asked at check in.
- Meals are pre-set at the discretion of Hotel
D) Itinerary Planning :Itinerary is only a proposal about an activities/day wise plan/Tours/Excursions, All activities specified under itinerary as Tours& Excursions like Theme parks , water sports etc can not be counted as included unless specified under inclusions. Timings & duration/distances mentioned in an itinerary is an approximate idea & Timings for Pickup/Drop/Sightseeing can be changeable by the service provider due to any reason over which STPL has no control, if purchased by you ( Illustration &ndash Late arrival of flight affecting the further tour services or transfer etc.)
E) Liability/Responsibility :The Company is acting as a booking agent for the Hotels /overseas tour operator / travel component supplier and is only a travel agent. The information given in the brochure/Emails is as accurate as the Company can make it. The Company&rsquos brochure deions are of amenities that are normally available.However, unavoidable circumstances can change due to events beyond the control of the Company. Unforeseen Calamities, Accident, Closure of Borders/Airbase, major roadwork, strikes etc may necessitate route changes/cancellation/postponement. Where & If the Company knows of these sufficiently in advance, Company will notify the Tourist / Group.about these route changes/policies that could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping/cruise/coach company, Hotel, transport and other facility or service ingredients, travel component in tour package that to be availed by the Tourists/Group. Since the Company only selects and co-ordinates travel components, the Company shall not be liable for any injury, death, loss, deficiency in service or damage,modifications,cancellations or extra cost if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, cruise or transport company etc.
UNDERTAKING BY LEAD PASSENGER/TOUR LEADER
H) I undersigned as Correspondent who agrees & acknowledges on behalf of myself and all other persons on this booking form that I /We have read and understood the unaltered Booking Conditions, Important Information and I hereby take the responsibility :
- of all payments pertaining to the tour or services purchased and any related charges , in case any member of the families backs out from availing the tour package
- to warrant that I have the authority of all persons named on this Booking Form to make the booking subject to these conditions.
- to coordinate for ation from all the members who take booking through me /with me .
- to explain and make understand them all the details of the package and booking related s as per the terms & conditions of the booking.
- I am aware that this undertaking does not absolve other families or members of families of their server responsibility of booking payments/cancellation charges on its accrual due to reasons whatsoever including but not limited to a situation undersigned becomes insolvent
- I / We read, understood and accepted the Terms & Conditions mentioned here-in for the package cost/Visa / quotation letter with Conditions, Notes,Policies, Itinerary, Promotion/web pages & forwarding the amount against the package to be booked that fits into budget & requirement.
- Due to non- payment OR DELAYED PAYMENT, there is a 100% chance to loose a booking without any further notice . We will try our best to provide similar hotel (regardless of category of package chosen).I understand once SkyLink starts the rest of the booking procedure on new conditions as there might be a fluctuation in airfare/govt taxes/forex /visa fees/hotel promo deals /limited offers/Peak season surcharge or other countries good service tax/situations
- Service provider/Supplier policy also applies over which STPL -Skylink Travel has no control.
- Refund cannot be guaranteed till it is not recovered or acknowledged by us (SKYLINK ) & we cannot be liable to pay on our service provider's behalf unless amount has been credited to Skylink Travel Pvt Ltd by the Airlines or airlines ticket supplier.
- Skylink holds its full right to cancel/ refund the ticket/bookings without customer's consent in case of Non - clearance of the payment or any dues pending by the traveller/ client immediately after the issuance of ticket or Confirmation of Tour/Holiday Package( whichever is applicable).
- Mode of Refund: If /Once recovered, Credit note will be raised which will be adjustable & transferable {{depending on Supplier /Hotelier Policy}} over which SkyLink has no control. *Conditions apply
12. Choice of Payment Options- Please choose any one (A) /(B)
A). 100% Full Payment to freeze the cost
B). Payment as per Schedule : (For Outbound ) There will be Rs.500/- pp extra towards Remittance +ongoing Currency rate +Bank & related transaction charges payable as remittance will be sent separately for YOU & ACCOMPANYING TRAVELLER to the respective country. To avoid any impact of future fluctuation -PLS BE INFORMED AGAIN to get the package cost blocked by making 100% payment of package cost adjusted at the prevailing TT selling rate as given in Cost or Immediate payable amount under confirmation letter. Else, if you choose to make payments as per Schedule of Payment given in confirmation as partial payment then the TT selling rate prevailing at that time of balance payment shall apply.
I understand that The package cost is based on national rate of Forex currency conversion rate US/£/&euro/A etc or depending on the package of respective Country The bench mark rate taken uniformly as forex currency is too much volatile and can&rsquot be changed in itinerary / handout frequently. Company takes Bank TT Selling rate on the date of confirmation of Quotation at which the Bank will be making remittance to vendors abroad through Telex Transfer for Tour Packages/Hotels etc. Pls do not get confused with the Inter Bank rate or Currency buying/selling rates being quoted on Currency rate sites or Bank&rsquos Currency trading site.
13. Booking Form Terms & conditions immediately applies with effect from the day of acceptance/acknowledgement /confirmation received on the email or wats app whether it is duly signed or not even before making the payment.
14. This intimation supersedes all previous offers by SkyLink Travel Pvt Ltd or any verbal communication or offer made by any of our representative.
**YOUR DIGITAL ACKNOWLEDGEMENT OVER COMPANY'S TERMS & CONDITIONS OR DULY SIGNED BOOKING FORM WITHIN 12HRS/AS PER SUPPLIER'S DEADLINE OF RECEIVING QUOTE ALONG WITH FULL PAYMENT WILL ALLOW US TO RECONFIRM/REVALIDATE THE BOOKINGS TO ENJOY HASSLE FREE JOURNEY
1. Once we confirm a package/service offered at the same price or budget shared by the customer without any fluctuation in price (with offered /similar hotels) or may be the case that when the booking is completed in first attempt with client&rsquos choice of services/hotels / including the request for any changes before the confirmation letter is raised. . Thereafter, non-refundable booking/reservation fees with minimum cancellation & amount raised for Visa submission will apply automatically.
2. We are bound to a limit of maximum 2 quotes/amendments before the booking is raised within the booking /reservation fees.
3. If balance tour cost is not made as demanded in writing/sms /phone call. Tour package/Reservation(s) shall be liable to release and the package will be treated as cancelled for not paying a balance amount. In case you fail to deposit before the expiry of the cut off/auto release date, we will be compelled to release/cancel the booking as your deposit or advance doesn&rsquot cover the liability or other case may be the supplier would not deposit on your behalf which may result in discrepancy in booking over which SKYLINK has no control. Such cancellation shall be subject to applicable cancellation charges and advance amount collected will be adjusted towards cancellation charges. If advance amount falls short to recover entire cancellation charges the remaining cancellation charges shall be recovered as per the cancellation terms/policy applicable to the booking.
4. If you are comparing a dynamic Online Price with SKYLINK offers, then please be noted these offers are subject to change any moment. Once hotels are confirmed/ prepaid & settled with SKYLINK & the payment is made by you (Customer),there can be no amendment after booking is closed. Discount offered in quotation will be non-refundable in addition to the cancellation fees as per actuals.
5. Once any reservation is processed/ confirmation letter is raised,, the processing charges ,any taxes , forex conversion, Bank / merchant fees ,Document Charges , amendment & Cancellation charges will be non-refundable whatever the case may be. SKYLINK has no control because supplier policy also applies.
6. Amendment: Once the booking is confirmed, in case of any subsequent amendments prior to travel or during travel will incur a fee as per change. Amendment and cancellation to services are permitted only till certain limit as raised by service providers/suppliers prior to departure date.
Please note that SKYLINK will share a time wise skeletal itinerary with you before issuing the vouchers. Once we receive an OK / go ahead from you, the team will then issue the vouchers. Once vouchers are issued and services are reconfirmed any kind of changes /amendments can attract cancellation or amendment charges.SKYLINK will charge a certain fee per amendment + actuals by Supplier.
- *The General cancellation stage may change/vary OR is not applicable if the supplier policy is not protected under the company policy & also if the less payment is received from the customer. Once payment is received, we share a confirmation letter in which Our team will try its best to give you the precise /approx. cancellation to avoid any further discrepancy.
- 36 days or more before departure :80% of the package will be refunded
- Cancellation stage : 21 -35 days before departure :50% of the package will be refunded
- Cancellation stage : 20 days or less before departure :No Refund
- *Non-refundable Booking, any Miscellaneous Services with Non-refundable Charges cannot be counted /considered under the given policy.*No refund will be there whatever the case may be where non refundable bookings are booked .